Care Guidelines

Take care of your products, so they can take care of you.

Cooling Canvas® Mattress

60℃ wash

60℃ Tumble dry. Line dry recommended.

Do not dry clean. Do not bleach. Do not use solvents. Do not iron.

Ensure the Canvas® is completely dry before storing in a cool, dry place. Ideally in your Phenxx storage bag.

Cooling Canvas® Pillow

60℃ wash

60℃ Tumble dry. Line dry recommended.

Do not dry clean. Do not bleach. Do not use solvents. Do not iron.

Ensure the Canvas® is completely dry before storing in a cool, dry place. Ideally in your Phenxx storage bag.

Thermocool Pillows by Phenxx

Spot clean only. Use mild detergent

Do not put in the washing machine, dry clean or submerse in water.

Regularly air your pillow or line dry it only if damp.

Do not iron.

Do not bleach. Do not use solvents.

Evoke Intimacy oil

Store below 25℃, in a dry cool place

Use within 6 months of opening.

Always patch test before use on body and sensitive areas. If irritation or discomfort occur, immediately discontinue use and consult a healthcare professional.

Do not ingest or use internally.

Not for use with latex condoms

The magic of having XX chromosomes.

Cooling Canvas® Range Frequently Asked Questions

How does the Phenxx AntiFlush™ fabric work? What is the science behind it?

Phenxx Cooling Canvas® uses our Cooling Threads to both create a cool surface and keep that surface thermoregulated so the sleeper remains cool through the night. It is this combination that makes the difference for women who are hot in bed!

Phenxx AntiFlush™fibres absorbs heat quickly which makes it pleasantly cool to touch. Compared to other materials Phenxx AntiFlush™ fibres are strong and resistant to wear, making them very durable, smooth and comfortable. We couple this with Tencel™ (Lyocell) made from sustainably sourced wood, primarily eucalyptus, which grows quickly without the need for extensive irrigation or pesticides. The production process is also eco-friendly, using a closed-loop system that recycles water and solvents, minimising environmental impact. Tencel™ fibres have a natural ability to regulate moisture, keeping the body cool and dry. Its natural breathability promotes air circulation, preventing overheating and ensuring a comfortable sleep experience. Its soft and breathable nature makes it ideal for hot sleepers. Strong and durable, Tencel™ fibres ensure bedding made from this material lasts a long time. Tencel™ fibres are round, smooth and friction free making them ideal for sensitive skin conditions such as eczema, psoriasis and contact dermatitis. Tencel™ fibres are very efficient at absorbing moisture and wicking it away from the body, keeping the skin dry and comfortable throughout the night. The fibres are naturally smooth, creating a luxuriously silky-smooth fabric that drapes beautifully and feels gentle against the skin. Furthermore, the nature of the fibres is ideal for reducing static buildup. Tencel™ has natural antibacterial properties, inhibiting the growth of bacteria and ensuring a hygienic sleep surface and with our XX Antibac™ Technology added in addition, 99.99% of microbes and dustmites are destroyed keeping the sleeper's skin safe and fresh.

The combination of AntiFlush™ Technology and Tencel™ means that the sleep surface is Cool to the touch and the thermoregulation during the night are both achieved to the best possible degree.

How are the Cooling Canvas® products tested?

We do an initial shrink test and they have been tested for 60-degree wash tumble dry for 100 washes. We do a breathability test with the waterproof fabric. Then we do a pressure test to ensure that no liquid passes through the silent waterproof layer. A peeling test is also conducted.

These are tested internally by our QA team and it is also sent externally to an Australian third Party either David Heffer and Associates or SGS to verify and validate the claims.

Should I wash the Cooling Canvas® before using it?

We absolutely recommend that you wash your Cooling Canvas® range before using it on your bed. Wash it at 60℃ with some towels or linens to ensure it never snags on the washing machine or could be damaged in anyway.

Are pets welcome on the Cooling Canvas®? 

Absolutely! We're as pet-friendly as you are and understand the joy of snuggling up with your furry friends. That's precisely why our Cooling Canvas® is designed to help protect your mattress from potential pet stains and damage. However, it's important to note that while our Canvas® is robust, our furry companions, especially cats, may find it too tempting not to play with. Their sharp claws can sometimes compromise the TPU waterproof backing, reducing its effectiveness.

To ensure your Canvas® remains a reliable guardian against pet stains, we advise supervising your pets' interaction with it. This doesn't mean your beloved cat or dog can't enjoy the comfort of your bed; it simply means taking a little extra care to prevent playful damage. If your pets can resist the urge to treat the Canvas® as a toy, then you can rest assured it will offer strong protection against pet-related stains and spills.

Remember, the Canvas® is here to make life with pets a little easier, ensuring your mattress stays clean and comfortable for everyone in the family to enjoy.

How often should I wash my Cooling Canvas® mattress protector?

This is a common question, and our general recommendation (depending on what you are doing and what you are using it for) is washing your Cooling Canvas® mattress protector every month, with a maximum of 2 months between washes. However, if spills occur or if you have pets and children, you might need to wash it more frequently. Testing indicates that a monthly wash on 60℃ and with good general care and following all our guidance, would allow many years of use with no decline in efficiency.

Can I machine wash my Cooling Canvas® mattress and pillow protector?

Yes. Please wash it monthly with other linens or towels of the same colour at 40-60℃.

Can I dry my Cooling Canvas® mattress and pillow protector in the dryer?

Yes, you can tumble dry on warm. We recommend line drying in the shade to ensure the longevity of your Cooling Canvas®. High heat can damage waterproof backing like TPU, reducing its effectiveness.

Do I need to use special detergent to wash my Cooling Canvas® mattress protector?

Generally, a mild detergent is recommended for washing the Cooling Canvas® mattress protectors and pillow protectors. Avoid bleach and fabric softeners, as they can break down the materials and reduce the Cooling Canvas®'s waterproof layer and hypoallergenic properties.

How do I remove stains from my Cooling Canvas® mattress protector?

Pre-treating stains with a mild detergent or stain remover before washing can be effective. For protein-based stains (like blood or sweat), using cold water is best to prevent setting the stain and doing as quickly as possible before the stain sets. Like with any stain, the faster you treat the more likely it will be to remove the stain.

Can I iron my Cooling Canvas® mattress protector?

Ironing is not recommended for the Cooling Canvas® mattress and pillow protectors as high heat can damage its waterproof layer.

Thermocool Pillow Frequently Asked Questions

How does the Thermocool™ Pillow work?

Thermocool™ pillows works because of the Reactex® technology, a proprietary chemistry and patented cooling process which is a type of Phase Change Material (PCM). A PCM is an innovative substance which can absorb or release large amounts of 'latent' heat when they go through a change in their physical state, i.e. from solid to liquid and vice versa. 

This next generation climate control is a pressure activated gradient system that continuously controls the transfer of energy (heat) away from your body into continuous comfort and all day and night cooling, which will recharge and support deeper sleep. The chemistry of this regenerative cooling technology is proprietary and the processes are patented.

The Thermocool™ Pillow is really unique on the market because it uses more than the standard amount of PCM compared to other cooling products. You can find this technology on both the cover of the Thermocool™ pillow and inside in the memory foam of the Thermocool™ pillow meaning it can pull more latent heat that the average cooling pillow on the market, making it perfect for women with hot flushes or larger amounts of latent heat. It also works really quickly, usually it is fully activated after only 8 seconds. The Reactex® technology constantly regenerates itself and your body by using body heat. Heat builds up in each layer and ‘spills’ over into the next larger, layer with increasing levels of Reactex®. It's the energy shift that allows the technology to continuously offer the perfect comfort throughout the night. 

Independent lab testing shows that during a cooling capacity comparison test Reactex® pillows perform between 25–40 times cooler than all the other standard pillows without Reactex®.

We partnered with Reactex due to the rapid action of their technology and the fact that it is pulling heat from the body and storing it only to release it later. It will continuously pull latent heat from the body and constantly recharge itself, meaning it will start working as quickly as 8 seconds and continue to move energy and disperse heat away from the body to customise temperature regulation for the sleeper.

What is the best way to maintain the cooling effect of my Thermocool™ Pillow?

To ensure the Thermocool™ Pillow continues to provide its maximum cooling effect, avoid exposing it to direct heat or sunlight. Regularly air it out in a cool, shaded area, and follow the specific care instructions for cleaning and maintenance.

What makes the Thermocool™ Pillow different from other cooling pillows?

The Thermocool™ Pillow sets itself apart from other cooling pillows through its innovative use of advanced Reactex® technology, offering a unique, multi-layered approach to temperature regulation. Unlike standard cooling pillows that rely on gel pads or breathable fabrics alone, the Thermocool™ Pillow features a dynamic system designed to actively absorb, store, and release heat, ensuring an optimal sleeping temperature throughout the night. This proactive cooling mechanism is complemented by its construction from OEKO-TEX Standard 100 certified materials, guaranteeing not only superior comfort but also the highest standards of safety and environmental care. Additionally, the Thermocool™ Pillow is specifically engineered to provide targeted support for various sleeping positions, enhancing spinal alignment and reducing the risk of neck and shoulder pain. With its combination of sophisticated cooling technology, health-conscious materials, and ergonomic design, the Thermocool™ Pillow offers a superior sleep experience that goes beyond simple temperature control, making it a standout choice for those seeking a deeper, more restful night's sleep.

How does the Thermocool™ Pillow help with night sweats?

The Thermocool™ Pillow is expertly designed to combat night sweats and enhance sleep quality for those who experience overheating at night. At the core of its effectiveness is the advanced Reactex® technology, which plays a critical role in managing temperature and providing cooling relief. This innovative technology works by actively absorbing excess body heat when you start to feel too warm, temporarily storing this heat away from the body. Then, through its unique phase-change materials, it releases the stored heat back into the environment when the temperature drops, maintaining a consistent, cool sleeping surface throughout the night.

Moreover, the Thermocool™ Pillow is constructed with breathable, OEKO-TEX Standard 100 certified materials that further aid in heat dissipation and ensure the pillow remains hygienic and free from harmful substances. This combination of active heat management and breathable construction prevents the buildup of moisture and warmth that can lead to night sweats, helping you stay dry and comfortable. By maintaining a cooler head and neck area, the Thermocool™ Pillow significantly reduces the discomfort associated with night sweats, allowing for uninterrupted, deep sleep and a more refreshing morning wake-up.

Will the Thermocool™ Pillow support my neck and shoulders?

Yes, that is why we sell four different styles of the Thermocool™ Pillow so that each style can correctly support the type of sleeper that you are. The pillow is designed with the exact ergonomic support for each sleeping type in mind, adapting to your head, neck, and shoulders' contours. This provides targeted support and alleviates pressure points, enhancing your sleep quality.

Is the Thermocool™ Pillow suitable for all sleep positions?

Yes, the Thermocool™ Pillow comes in 4x styles to be versatile enough to accommodate all sleep positions, whether you're a side, back, or stomach sleeper, or a fussy sleeper, we have a style for you. For the Adjustible, its adaptive and changeable filling and cooling technology work together to ensure comfort and support tailored to your sleeping style. While the Back and Side have been meticulously designed for back and side sleepers to support exactly as is appropriate. The contour is the all rounder that has malleable and moudable capacity but more firmness than the Adjustable. Every sleeper will find a height and style that suits them.

Can I wash my Thermocool™ Pillow in a washing machine?

To maintain the integrity of its cooling technology, it's recommended to follow the specific care instructions provided with your Thermocool™ Pillow. Do not put it in the washing machine. Generally, a gentle spot cleaning is advised to address any spills or stains, preserving its cooling properties and longevity.

How often should I replace my Thermocool™ Pillow?

With proper care, the Thermocool™ Pillow is designed to last. However, for optimal comfort and hygiene, we recommend pairing it with our Cooling Canvas® Pillow Protectors to protect your pillow investment. 

Can I use a pillowcase with my Thermocool™ Pillow?

Absolutely! While the Thermocool™ Pillow is designed to provide cooling on its own, using a breathable, lightweight pillowcase can enhance its comfort without compromising the cooling effect. We recommend pairing it with our Cooling Canvas® Pillow Protectors to protect your pillow investment. 

Is the Thermocool™ Pillow hypoallergenic?

The Thermocool™ Pillow utilises materials that are chosen with care for their hypoallergenic properties, catering to individuals who seek to minimise their exposure to allergens. Memory foam itself is naturally resistant to dust mites and other allergens because of its dense structure, which makes it difficult for allergens to accumulate.Polyester both keeps the surface of the pillow cool and is resistant to dust mites and other allergens. While no product can guarantee a completely allergen-free experience for every user due to the vast range of sensitivities, the use of OEKO-TEX Standard 100 certified materials in the Thermocool™ Pillow signifies adherence to recognized safety and environmental standards. These materials are tested for a multitude of substances known to be harmful, aiming to create a cleaner, more conducive sleep environment. This careful selection of materials aligns with the goal of offering a more comfortable, restful night's sleep, particularly benefiting those with allergies or sensitivities

How do I store my Thermocool™ Pillow when not in use?

Store your Thermocool™ Pillow in a cool, dry place, away from direct sunlight to preserve its cooling capabilities. We recommend storing it in the beautiful satin Phenxx pillow bag we send the pillow in. Ensuring it's properly aired out and protected from moisture will maintain its quality and effectiveness.

Evoke Intimacy Oil Frequently Asked Questions

What are the benefits of using intimacy oil?

Intimacy oil enhances comfort and pleasure during intimate moments. It reduces friction, making physical connections smoother and more enjoyable. Our intimacy oil is specially formulated to enhance your experience, ensuring both partners feel more comfortable and connected.Our Evoke intimacy oil contains spagyrics and is expertly crafted to enhance pleasure and deepen connections, offering unparalleled aphrodisiac benefits. It induces a level of relaxation and eases muscle tension throughout the whole body, giving a euphoric feeling, which can dissipate or at least have the effect of reducing tensions, frictions, inhibitions and nervousness, but also stimulate libido, enhance mood and create for more enjoyable intimate moments, elevating the experience with its potent aphrodisiac properties.

Is intimacy oil safe to use with condoms?

Our intimacy oil is designed for women to engage in solo or partnered play where condoms are not usually used as part of a couple's experience. Our oils are really designed for menopausal or postpartum women, who are coupled, to regain libidio and sex drive after hormonal recession and imbalance. Oil-based products can degrade latex, leading to potential breakage. Please seek other forms of protection if using our oil.

Can I use intimacy oil for a massage?

Yes, this is exactly what you should do! Our Evoke Intimacy oil is versatile and can be used as a part of a sensual massage, enhancing the intimate experience. Our Evoke Intimacy oil is designed to be silky and moisturizing, perfect for skin-to-skin contact and relaxation. It is safe to use absolutely anywhere on the body, and should be encouraged too!

Are there any allergens in intimacy oils?

While we strive to create a formula that's gentle on the skin, it's important to review the ingredients list for potential allergens. Our Evoke oil contains no nuts, or known allergens, but please consult the ingredients. Our intimacy oil is crafted with high-quality, organic ingredients and has been tested prior to productions. We produce everything in small batches meaning that cross contamination risk is low, and minimizing the risk of allergic reactions. However, if you have sensitive skin, consider doing a patch test first.

Is intimacy oil edible?

Our intimacy oil focuses on external use to enhance your intimate moments with safety and comfort in mind. While there is absolutely no ingredient that is used that is unsafe for human consumption, from mouth play or from contact with the oil, it is not designed for nor has testing been conducted on ingesting large amounts of the oil. Refrain from ingesting or drinking.

How should I store my intimacy oil?

Store your intimacy oil in a cool, dry place away from direct sunlight to preserve its quality and efficacy. Ensure the cap is tightly closed to prevent spills or contamination.

Can intimacy oil expire?

Yes, like any other personal care product, intimacy oil can expire. Check the packaging for the expiration date to ensure the product's effectiveness and safety, if your batch has no expiry date, that indicates that you should use it within 6 months of opening. 

How do I clean up after using intimacy oil?

Our Evoke intimacy oil can be easily wiped off with a soft cloth or rinsed away with water - what about a part 2 in the shower? We recommend a gentle cleaning of the Evoke intimacy oil to remove any residue, ensuring a comfortable and hassle-free experience.

Alternatively, rub it in and wear it as a beautiful perfume.

Can the Evoke Intimacy oil be used with sex toys?

It's essential to check whether the sex toys are compatible with oil based oils as most are only compatible with water based or silicone based oils. In general we do not recommend using with silicone based sex toys to avoid the potential degradation of the silicone. We do recommend it for glass or crystal sex toys, and natural sex toys like fingers and hands.


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