General FAQs

How do you say Phenxx?


What does Phenxx mean?

Phen is for phenotype, the physical expression of your genes, and what makes you - you! 

XX is for the female chromosomes. XX is for kisses. While X might denote technology that takes us to Mars and leaves behind the troubles of Earth, XX is for female powered technology that faces the challenges we are facing in this orbit at this time, and bravely chooses to solve them, here and now. We believe that if you want to solve the issues on Earth, empower and heal each and every woman. There's nothing that a strong, inspired and empowered collective of 4 billion healthy XX chromosomal people cannot achieve.

What is Phenxx's purpose - what is the heartbeat of your DNA?

To reimagine the world from a place of emotional freedom and self love, where women are supported in living joyously and freely at any time during their cycle.  To promote deeper understanding of menstrual cycles and democratise womb health and pleasurable living.

What is Phenxx's Mission - What are you guided to do?

To be a positive and freeing force in the world.  Phenxx seeks a new (ancient) way of being; operating at the intersection of promoting environmental and health results.  

Phenxx is on a mission to create a positive impact without boundaries. 

We believe in leading an era of doing business from a decidedly feminine way, in balance with nature's principles. A way where we can prioritise healthy womb-centric living that makes life easier, feel good and re-energises us as a female collective. A way that supports a state of practical ease, understanding and self-love for each Phenxx enjoyer. A way where every product we create is born from loving purpose, both backed by science and backing scientific research, seeking to cure uterine health concerns. A way that treads lightly, considering our environmental footprint, leaving the earth better than we found it. A way that promotes artisanal talent, and provides all hands a living wage.

Phenxx is on a mission to evoke an opening to healing, discovery and feminine ferocity, facilitating connection for women (those with XX chromosomes) and their connective communities, environments and futures.

What is Phenxx's vision - How do you see the future?

We see a world where there is welcome conversation and knowledge about the magic of having XX chromosomes and that natural, bespoke options that support womb needs are championed and commonplace. Where our female-first products positively aid the environment and leave a better world than we inherited. To return to nature's principles.

Phenxx Health Impact Pledge

Phenxx passionately pioneering a future whereby the next generation of people with XX chromosomes are healthy, vibrant and life-full. Phenxx believes in a future where the pioneering cutting edge technology advancements are in women's health science and medicine. We are on a mission to ensure the major uterine health conditions have cures, solutions and fast diagnoses in the next generation. 

To achieve that, Phenxx donates 1% of  profit to fund scientific research and technology solution development into uterine health via our accredited partner laboratories and research hubs in gynepathology in Australia and the US. Your purchase of any Phenxx products directly funds research into women's health. You can also make accredited and safe donations independent of any purchase via our website.

Phenxx Environmental Sustainability Impact Mission

Our environmental impact is of highest importance and a key pillar of our foundation as a company. We are here to give back more than we take. All our ingredients, materials and inputs have the lowest possible carbon and environmental footprint possible. We even write your thank you letters in ink made from air captured carbon. We use recycled materials in our products and packaging to ensure the lowest possible natural resource use.  We manufacture and procure locally. All our materials and packaging is offset through our planting program.  Phenxx gives 1% to the planet.

Is Phenxx an Australian Company?

100% fair dinkum Aussie owned and operated. Phenxx is a brand of the future, so that means we allow flexible work that suits each and every one of our employees, workers and contractors. You will find our head designers in Brisbane, our official Australian company HQ in Sydney, our factory producing our products in Melbourne. Our packaging is produced in Melbourne. We concoct and create all our oils and natural use products in Byron Bay.

And our contributors are all across Australia, from Perth, to Adelaide, to Sydney to Melbourne to Hobart to Brisbane to Townsville. You will find our Hot in Bed Campaign was created with models and locals from Port Hedland and Marble Bar in WA. We love this sun kissed country of ours and we are committed to keeping jobs, opportunities and advancements in this country. It isn't always easy but we do it! There is so much talent in Australia and we are committed to finding it, training it and growing it locally.

But like all ecommerce companies, we were global from the start! We have our European headquarters in London (Phenxx Ltd) and our Americas headquarters in Delaware (Phenxx Inc.).  Stay tuned for Phenxx to launch globally very soon!

We accept university internship applications from any country that has women and sleep as part of their life!

Shipping, Returns, & Warranty FAQs

How long does it take to receive my order?

Estimated standard shipping times (Business Days):

VIC:  2-4 

NSW / ACT / QLD: 3-5

SA / TAS: 4-6

WA / NT: 7-12

When will my order ship?

Orders submitted before 5PM are processed the same day and shipped the next business day.

Please note that our warehouse closes on major holidays.

Some rare occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill on a given day or when fulfillment is delayed due to unforeseen circumstances (e.g. inclement weather), in which case there may be an extra delay in the shipping schedule outlined above.

How do I track my order?

You will receive a shipping confirmation with a tracking number via e-mail when your order ships. Please anticipate longer delivery times than normal due to higher demand and industry-wide delays from shipping carriers. If you have any questions, please reach out to us at hello@phenxx.com.

How will I know my order has been dispatched?

As soon as our warehouse has dispatched your order you will receive a shipping confirmation email. This will include your tracking link. 

Can I change my delivery address or details?

If you need to make a change to your order, email us ASAP at hello@phenxx.com with your order number and what you need changed in your order.

How do I order an item on pre-launch or pre-order?

Thank you for your enthusiasm to join our league of women who are fighting for better sleep and a life of ease! We believe in having more and doing less! Our commitment is to bring so many products to your world that will enhance your life, bring ease to your busy day and ensure that everything is designed with your feminine needs in mind!

If a product that you are interested in is on pre-order, text will appear below the selected item with a ship by date to let you know when the item will leave our warehouse. The ship by date will also appear in your cart during check out.

To order an item on pre-order, add the item to your cart as per normal and once it arrives we will send it out to you.

Am I charged GST on my order?

We collect Goods and Services Tax of 10% in Australia in accordance with tax laws and regulations mandated by Australian laws. GST is included in the price of your order but will be itemised in your cart at checkout.

What is your shipping policy?

Phenxx offers the following shipping options for shipments within Australia:

  • Free standard shipping on purchases with a subtotal of $300 and over, after any promotions and discounts are applied. This offer is only eligible for Australian orders, and does not apply to International orders.
  • $9.00 for standard shipping on purchases with a subtotal of less than $60 after any promotions and discounts are applied
  • Standard shipping times  are 2-6 days.
What methods of payment do you accept?

Payment can be made by Visa, Visa Electron, Visa Debit, MasterCard, American Express, and major credit cards. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

We also accept Apple Pay, Google Pay and PayPal via Stripe. 

We accept Buy Now Pay Later from Afterpay and ZipPay. 

What is AfterPay / ZipPay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.  Read full FAQ here.

How do I return an unused item?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for all unused and unwashed items for a full refund or exchange. No opened or used items can be returned or exchanged. Please email hello@phenxx.com to request a refund or exchange.

Can I return any bedding products or sheets that I have slept in?

For hygiene reasons, we cannot accept change of mind returns on bedding that has been slept in or washed. However we would still like to help any way we can. Email us at hello@phenxx.com

Can I return any bedding products or sheets that have been washed?

Unfortunately not. We can't accept change of mind returns on bedding that has been slept in or washed. However we would still like to help any way we can. Email us at hello@phenxx.com

Is return postage covered?

Yes, for unused and unwashed items we will provide free return postage. In fact, we will send you the return label once you've been approved for a refund or exchange by our friendly team.. Simply put the label on the recycled packaging we sent you and drop it off at your post office. Returning goods to us is designed to be as hassle free as possible! We know you've already got more than enough to do, no need to add this to your list!

Where should I send my return?

Get in touch with us for a refund or exchange and we will be able to offer you the solution and the correct return label. Please email us at hello@phenxx.com

How long should it take to receive my refund?

Once your return has been processed by our Returns Team (please allow 2 -3 days for processing)  please allow up to 14 working days for us to refund you.

When will the refund be shown in my account?

Once your refund has been processed it can take up to 5 working days for the refund to be shown in your account. Please note this is controlled by individual card providers and we do not have any control over this.

Product, Materials, Ingredients FAQs

How do I care for my Cooling Canvas?

The best way to care for your Cooling Canvas® is to treat it as if it were a delicate item. Wash the Cooling Canvas® with towels or lines to reduce any potential damage caused by the washing machine.. We recommend a 30- 60 degree C wash. We recommend that you line dry the protector in the shade out of the direct sun. Line hanging your bedding is both better for the environment and also reduces the heat the product is exposed to and will maintain the useable life of your protector.  Do not use bleach or solvents and do not dry clean.

Can my Cooling Canvas® go in the tumble dryer?

To maintain the optimum condition of the Cooling Canvas® and its warranty conditions, we recommend line drying in the shade only. If you must tumble dry, do so on low to medium heat (max 60 degrees Celsius).

Can I wash my Cooling Canvas® on hot wash?

We recommend 30-60 degrees Celsius. The care instructions we recommend is a maximum 60 degree Celsius wash with delicate gentle detergent.  Given that your Cooling Canvas® is treated with our XX Anti-bac™ technology, 99.99% bacteria, mould, fungus, dust mites and other microbes are mostly killed on mechanical impact and a 60 degree C wash will suffice. This will increase the lifetime of your Cooling Canvas® and still give you that antibacterial deep wash required.

Can I buy Phenxx products in retail stores?

Currently, our products are only available via our website. Stay tuned for our retail partnerships in the future. If you are interested in wholesaling opportunities, please contact hello@phenxx.com

What is the Cooling Canvas® made from?

Our Cooling Canvas® is made from knitted Tencel™ lyocell, Cooling Threads™ and our AntiFlush™ Technology. The combination of which enables the sleeper to maintain a cool sleep surface and keep them cool while sleeping. See our product pages for more information.

Phenxx AntiFlush™fibres absorbs heat quickly which makes it pleasantly cool to touch. Compared to other materials Phenxx AntiFlush™ fibres are strong and resistant to wear, making them very durable, smooth and comfortable. We couple this with Tencel™ (Lyocell) made from sustainably sourced wood, primarily eucalyptus, which grows quickly without the need for extensive irrigation or pesticides. The production process is also eco-friendly, using a closed-loop system that recycles water and solvents, minimising environmental impact. Tencel™ fibres have a natural ability to regulate moisture, keeping the body cool and dry. Its natural breathability promotes air circulation, preventing overheating and ensuring a comfortable sleep experience. Its soft and breathable nature makes it ideal for hot sleepers. Strong and durable, Tencel™ fibres ensure bedding made from this material lasts a long time. Tencel™ fibres are round, smooth and friction free making them ideal for sensitive skin conditions such as eczema, psoriasis and contact dermatitis. Tencel™ fibres are very efficient at absorbing moisture and wicking it away from the body, keeping the skin dry and comfortable throughout the night. The fibres are naturally smooth, creating a luxuriously silky-smooth fabric that drapes beautifully and feels gentle against the skin. Furthermore, the nature of the fibres is ideal for reducing static buildup. Tencel™ has natural antibacterial properties, inhibiting the growth of bacteria and ensuring a hygienic sleep surface and with our XX Antibac™ Technology added in addition, 99.99% of microbes and dustmites are destroyed keeping the sleeper's skin safe and fresh.

The combination of AntiFlush™ Technology and Tencel™ means that the sleep surface is Cool to the touch and the thermoregulation during the night are both achieved to the best possible degree.

Is the Cooling Canvas® tested by a third party?

We do an initial shrink test of all our Cooling Canvas® products to test at 60-degree wash tumble dry for 100 washes. We do a breathability test with our silent waterproof fabric. Then we do a pressure test to ensure that no liquid passes through the silent waterproof layer. A peeling test is also conducted.

All Phenxx products are independently quality tested in Australia by Textile Technologists, David Heffer and Associates, and SGS Laboratories to ensure our high quality and durability standards. Therefore you can be safely assured that all our product testing is verified and validated.

Where do you manufacture your Cooling Canvas®?

The Cooling Canvas® range is made in Melbourne, Australia. Phenxx is committed to reducing its global supply chain footprint, and believes wherever it is possible we will commit to reducing shipping miles for our products, supporting local jobs and manufacturing in Australia. 

The Cooling Canvas® products are produced through our local partnership program. Through this program we produce our bedding products with a novel Virtual Manufacturing System (VMS) that connects robotics-based machinery to a digital twin allowing for a faster and more flexible manufacturing approach to address changing customer requirements while maintaining cost competitiveness for our range of products. Our Australian manufacturing is based on the Factory of the Future model. Driven, in what has become known as the fourth industrial revolution or Industry 4.0, by robotics, artificial intelligence, nanotechnology, biotechnology, quantum computing, 3D printing, autonomous vehicles and the internet. 

Phenxx is committed to pushing the boundaries of what it means to be a Future Female Led company at the intersection of environmental, social and health impact. Our total obsession with sustainable environmental development, maintenance of ethical production and the elimination of modern slavery that is rampant in the textile industry globally, means that we can do that easily with a short and transparent supply chain.

What are the terms and conditions on the Cooling Canvas®?

See our full product terms and conditions here: https://phenxx.com/pages/product-terms-warranty-information

What is the warranty on the Cooling Canvas® Range?

See our full product terms and warranty information here: https://phenxx.com/pages/product-terms-warranty-information

Please note that a proof of purchase must be presented for warranty to be valid.

How do I make a claim?

To register a claim you must:

  1. Contact Phenxx Pty Ltd on hello@phenxx.com within (3) days of the incident occuring.
  2. The Phenxx representative will require information as to the defect of the protector.
  3. The original purchase receipt for the protector, as applicable, must be retained and provided to validate these guarantees.
  4. To make a claim under the 1 year warranty, the protector is to be sent to Phenxx for inspection and testing.
  5. Any products are to be returned to Phenxx Pty Ltd at the cost of the purchaser.
  6. If the product is deemed faulty and in requirement of replacement, Phenxx Pty Ltd will arrange for the protector to be replaced at no additional cost to the purchaser. Once the replacement has been made, Phenxx Pty Ltd becomes the owner of the original protector.
What is OEKO-TEX®?

The OEKO-TEX® Standard 100 certification is an independent third-party certification. OEKO-TEX® labels are a trusted solution. Since 1992, STANDARD 100 by OEKO-TEX® has been the world's best-known label for textile safety and help you make safer and more sustainable decisions. 

Toxins on some textiles can harm your health through breathing, skin contact and saliva. STANDARD 100 by OEKO-TEX® certified products have been tested for harmful substances to protect your health.This label certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals.

If a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button and other accessories, has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by independent OEKO-TEX® partner institutes on the basis of an extensive OEKO-TEX® criteria catalogue. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria catalogue is updated at least once a year and expanded with new scientific knowledge or statutory requirements. It is not easy for manufacturers and customers to keep an overview of the legal situation concerning harmful substances every day. Experts from the OEKO-TEX® institutes do this for you.

 It has been designed to ensure the effect the dyeing industry has on the environment is minimised, and the garments produced are safe for consumers as well as the people who make and sell them.

How does the Thermocool™ Pillow cool? What is the science behind it?

Thermocool™ pillows works because of the Reactex® technology, a proprietary chemistry and patented cooling process which is a type of Phase Change Material (PCM). A PCM is an innovative substance which can absorb or release large amounts of 'latent' heat when they go through a change in their physical state, i.e. from solid to liquid and vice versa. 

This next generation climate control is a pressure activated gradient system that continuously controls the transfer of energy (heat) away from your body into continuous comfort and all day and night cooling, which will recharge and support deeper sleep. The chemistry of this regenerative cooling technology is proprietary and the processes are patented.

The Thermocool™ Pillow is really unique on the market because it uses more than the standard amount of PCM compared to other cooling products. You can find this technology on both the cover of the Thermocool™ pillow and inside in the memory foam of the Thermocool™ pillow meaning it can pull more latent heat that the average cooling pillow on the market, making it perfect for women with hot flushes or larger amounts of latent heat. It also works really quickly, usually it is fully activated after only 8 seconds. The Reactex® technology constantly regenerates itself and your body by using body heat. Heat builds up in each layer and ‘spills’ over into the next larger, layer with increasing levels of Reactex®. It's the energy shift that allows the technology to continuously offer the perfect comfort throughout the night. 

Independent lab testing shows that during a cooling capacity comparison test Reactex® pillows perform between 25–40 times cooler than all the other standard pillows without Reactex®.

We partnered with Reactex due to the rapid action of their technology and the fact that it is pulling heat from the body and storing it only to release it later. It will continuously pull latent heat from the body and constantly recharge itself, meaning it will start working as quickly as 8 seconds and continue to move energy and disperse heat away from the body to customise temperature regulation for the sleeper.

How do I care for my Thermocool Pillow?

Spot wash with mild detergent, dry it in the shade. Do not bleach, do not use solvents and do not dry clean. Air your pillow on a warm, breezy day regularly to air it out. For maximum protection of the Thermocool Pillow, consider using with our Cooling Canvas® Pillow Protectors.

Can I wash my Thermocool Pillow?

No. Your pillow cannot go in the washing machine or be drycleaned. Spot clean with a mild detergent and dry it in the shade. 

What is the Thermocool Pillow made of?

Please see the product description pages for information on materials.

What is the warranty on the Thermocool™ Pillows?

See our full product terms and conditions here: https://phenxx.com/pages/product-terms-warranty-information

What are the terms and conditions on the Thermocool™ Pillows?

See our full product terms and conditions here: https://phenxx.com/pages/product-terms-warranty-information

How do I make a claim?

To register a claim you must:

  1. Contact Phenxx Pty Ltd on hello@phenxx.com within (3) days of the incident occuring.
  2. The Phenxx representative will require information as to the defect of the pillow.
  3. The original purchase receipt for the pillow, as applicable, must be retained and provided to validate these guarantees.
  4. To make a claim under the 1 year warranty, the pillow is to be sent to Phenxx for inspection and testing.
  5. Any products are to be returned to Phenxx Pty Ltd at the cost of the purchaser.
  6. If the product is deemed faulty and in requirement of replacement, Phenxx Pty Ltd will arrange for the protector to be replaced at no additional cost to the purchaser. Once the replacement has been made, Phenxx Pty Ltd becomes the owner of the original pillow.


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